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Last Updated: February 7, 2026
Welcome to MeritWP
These Terms of Service (“Terms”) govern your use of services provided by MeritWP LLC (“MeritWP,” “we,” “us,” or “our”). By purchasing or using our services, you agree to these Terms.If you don’t agree with these Terms, please don’t use our services.1. SERVICES WE PROVIDE
MeritWP offers WordPress-related services including:- Digital Grower: Website development or migration, hosting, maintenance, and SEO services
- SEO Services: Search engine optimization and content strategy
- Care Plans: Website maintenance, security monitoring, and updates
- Quick Launch: Website development projects
2. ACCOUNT & REGISTRATION
Account Creation
To use our services, you’ll need to provide accurate information including your name, email address, and payment details. You’re responsible for maintaining the security of your account credentials.Account Responsibility
You’re responsible for all activity under your account. If you believe your account has been compromised, contact us immediately at [email protected].3. PAYMENT TERMS
Pricing & Billing
Service pricing is displayed on our website. Prices are in USD and may be charged in your local currency depending on your payment processor.Subscription Services: Billed monthly or annually depending on your plan. Charges occur automatically on your billing date.One-Time Projects: Quick Launch projects require full payment upfront before work begins.Setup Fees: Digital Grower services include a one-time setup fee for website development or migration.Payment Methods
We accept payments via Stripe (credit/debit cards) and PayPal. By providing payment information, you authorize us to charge the applicable fees.Failed Payments
If a payment fails, we’ll attempt to contact you and retry the charge. Services may be suspended after repeated failed payments. You remain responsible for any outstanding amounts.Price Changes
We may change our pricing with 30 days advance notice for existing customers. New prices apply to renewals after the notice period.4. REFUND POLICY
We want you to be happy with our services. Here’s how refunds work:30-Day Money-Back Guarantee (Subscription Services)
If you’re not satisfied with any subscription service (Digital Grower, SEO Services, or Care Plans) within the first 30 days, contact us for a full refund of your first monthly payment.This guarantee applies to:- First-time customers only
- The first monthly payment only (not setup fees)
- Requests made within 30 days of initial purchase
Quick Launch Projects
- Before work begins: Full refund available
- During initial phase (first 5 business days): Partial refund based on work completed
- After approval of initial deliverables: No refund available
Annual Plans
If you cancel an annual plan mid-term, you’ll receive a pro-rata refund based on:- Unused months remaining
- Monthly rate (not discounted annual rate)
- Minus any months already used
Setup Fees (Digital Grower)
Setup fees cover website development or migration work and are non-refundable once the work is completed and delivered.How to Request a Refund
Email [email protected] with:- Your account information
- Service name
- Reason for refund request
5. CANCELLATION & TERMINATION
You Can Cancel Anytime
Monthly Plans: Cancel anytime with 30 days written notice. Service continues until the end of your current billing period.Annual Plans: Cancel anytime. Unused months are refunded pro-rata (see Refund Policy above). How to Cancel: Email [email protected] with 30 days notice.What Happens When You Cancel
- Service continues until the end of your paid period
- You’ll receive instructions for downloading your data
- Website backups are available for 30 days after cancellation
- Access to client portal ends when service expires
We May Terminate Service If:
- You violate these Terms
- Your payments consistently fail
- You use our services for illegal purposes
- You abuse our team or systems
6. YOUR RESPONSIBILITIES
You Agree To:
- Provide accurate information
- Pay fees on time
- Use services legally and ethically
- Maintain backups of your own data (we provide backups as a courtesy, not a guarantee)
- Have rights to all content you provide to us
- Not use services to distribute malware, spam, or illegal content
- Not attempt to access other customers’ data
- Not reverse engineer or copy our proprietary systems
Website Content
You retain all rights to your website content. You grant us permission to host, display, and modify content as necessary to provide our services.You’re responsible for ensuring you have legal rights to all content on your website.7. OUR RESPONSIBILITIES & LIMITATIONS
What We Commit To:
- Provide services as described on our website
- Use reasonable efforts to maintain service availability
- Protect your data with industry-standard security
- Respond to support requests within stated timeframes
- Be honest and transparent in our communications
What We Don’t Guarantee:
No Specific Results: We can’t guarantee specific SEO rankings, traffic increases, or business outcomes. Results depend on many factors outside our control.No 100% Uptime: While we target 99.9% uptime for hosting services, no service can guarantee 100% availability. We’re not responsible for downtime caused by third-party hosting providers, internet outages, or force majeure events.Third-Party Services: We’re not responsible for failures, changes, or issues with third-party services (hosting providers, domain registrars, payment processors, etc.).Your Hosting: For services where you maintain your own hosting (SEO Services, Care Plans), we’re not responsible for hosting-related issues.8. LIMITATION OF LIABILITY
To the maximum extent permitted by law:Our total liability for any claims related to our services is limited to the amount you paid us in the 12 months preceding the claim.We’re not liable for:- Lost profits, revenue, or business opportunities
- Data loss (maintain your own backups)
- Indirect, incidental, or consequential damages
- Issues caused by third-party services
- Downtime or service interruptions
- SEO ranking changes or algorithm updates
- Your use or misuse of our services
9. INTELLECTUAL PROPERTY
Your Content
You own all content you provide to us. Once you’ve paid in full for services, you own:- Your website and its content
- Custom code we write specifically for you
- Any deliverables created under our service agreement
Our Property
MeritWP retains ownership of:- Our brand, logo, and marketing materials
- Our processes, systems, and methodologies
- Reusable code libraries and templates
- Our website and proprietary tools
- All audit reports, analyses, and recommendations we provide
10. PRIVACY & DATA PROTECTION
Your privacy matters to us. Our Privacy Policy (available at meritwp.com/privacy) explains how we collect, use, and protect your data.By using our services, you also agree to our Privacy Policy and Cookie Policy.We comply with applicable data protection laws including GDPR for European customers.11. DISPUTE RESOLUTION
We believe in solving problems through honest conversation, not lawsuits.Talk to Us First
If you have any issue with our services, please contact us at [email protected]. Most problems can be resolved through direct communication.Good Faith Resolution
We commit to working with you in good faith to resolve any disputes. This might include:- Partial or full refunds
- Service adjustments
- Extended service periods
- Other reasonable accommodations